I have often ascribed to the concept of sandwiching ‘bad news’ in between two slices of happy (soft and warm bread, yummy). This infographic is an representation of the process with some extra points on word choice. I would recommend printing this and referring to it often. It is a great visual prompt for those professional (sometimes difficult) conversations.
Often when mentoring and coaching, it is our delivery of the message that makes all the difference. Teachers (in fact anyone in any job) want to be told they are doing well and want to know how they can be the best at what they do. It is important that when we are communicating we consider every aspect of the conversation; what we want to say, how we want to say it and even when we are going to say it. This coaching thing requires a great deal of diplomacy.